Refund & Cancellation Policy

This policy applies to every order placed with Speed Solutions. Everything we sell is digital: subscriptions and seats, funded API keys, credit balances, vouchers and software licences. Nothing is shipped physically, so the rules below are written around the moment credentials are issued.

You may cancel an order in writing at any time before the credentials, key or voucher have been issued to you. If payment has already reached us, the full amount is refunded with no deduction other than unavoidable bank transfer charges.

Send cancellations to info@speedsolutions.net with the invoice number, or to our sales desk on Telegram.

Under Article 15 of the Turkish Distance Contracts Regulation, the right of withdrawal does not apply to services performed instantly in electronic form or to intangible goods delivered immediately to the buyer. API keys, credit balances, licence keys and vouchers fall into that category.

For this reason, once credentials have been delivered and are usable, the order can no longer be withdrawn simply because you changed your mind. You confirm that you accept this when you approve the quote.

We refund, in full or in part, where:

• we could not deliver the ordered product at all;
• the delivered key, account or voucher is invalid, already used or does not carry the volume stated on the invoice, and we cannot replace it within a reasonable time;
• the balance or licence is revoked by the vendor for reasons not attributable to you, before you were able to use it;
• you were charged twice, or paid more than the invoiced amount;
• we cancel the order ourselves, including for compliance or force majeure reasons.

A refund is not available where:

• the credit balance, fast hours or subscription period has been used, in whole or in part — the used portion is never refundable;
• the vendor suspends or terminates the account because of your use of it, or because of a breach of the vendor's terms;
• you changed your mind, or bought a product that does not fit a need you did not tell us about;
• delivery failed because you gave incorrect contact, account or corporate details;
• a vendor promotional credit expired unused within the vendor's own validity period;
• the request is made more than 14 days after delivery, except where mandatory law provides otherwise.

Where only part of an order is affected, we refund that part. For an unconsumed portion of a credit balance we may, at our discretion and where the vendor allows it, refund the unused amount after deducting the used portion and any non-recoverable vendor or transaction fee. The calculation is shown to you before the refund is issued.

Send a written request to info@speedsolutions.net within 14 days of delivery, including: the invoice number and order date, the product and volume, the reason for the request, and — where relevant — the vendor's error message or a screenshot showing the problem.

We acknowledge requests within 3 business days and decide within 14 days of receiving all the information needed to assess the claim. If we need to raise a case with the vendor, we tell you and keep you updated.

Approved refunds are paid to the account the payment came from, in the currency of the invoice, within 14 business days of approval. We cannot pay a refund to a third-party account.

Bank transfer and intermediary charges, and any loss caused by exchange rate movement between payment and refund, are borne by the party that incurred them and are not compensated. A credit note is issued for the refunded amount.

Please contact us before disputing a payment with your bank: nearly every case is resolved faster directly. Chargebacks raised on delivered and used products may be contested with the delivery evidence, and repeated abusive disputes lead to suspension of further supply.

If you are not satisfied with our decision, write to us and we will review the file at management level. Unresolved disputes are subject to Turkish law and the courts of Istanbul, without prejudice to any mandatory consumer remedy available to you.